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Delivery Information

Please read the following carefully to get accurate information on when and how your order will be shipped and an idea of when your order will arrive.
Orders that are received before 12:00 pm Pacific Standard Time, Monday through Friday, will generally be shipped out the same day. We make every effort to ship orders received after 12:30 pm PST that same day or the next business day.
IVFHS ships domestically and internationally via USPS first priority mail /FeDex (on special demands) Monday through Friday (certain holidays excepted). Orders to Hawaii and Alaska may also be shipped via the U.S. Postal Service. Please note that shipments via USPS are only sent out three times a week.
Shipment  and handling fees will be calculated automatically at check-out.

Package Tracking

You can track your package shortly after it is sent out by entering your tracking ID into the shipping courier's website.

USPS - https://www.usps.com

DHL - http://www.dhl.com

Customs

Before you place your order It is essential to consult with your local Customs authority and any other regulatory agencies, regarding the importation restrictions of Chinese Herbal Products, in order to avoid customs delay and ensure prompt delivery of your package.

Some countries require special permits or other documentation for importation. IVF HS does not take responsibility for packages that are delayed, detained, or refused by Customs or other regulatory agencies. For assistance with your international shipment, please use our helpdesk.

Return of Non-Defective Goods

Apart from goods returned  in accordance with the limited warranty terms and conditions,  no returns will be accepted more than 30 days after the invoice issuance date or without prior authorization given by IVF HS. The returned package must be in a closed up and sealed condition as shipped, furthermore all returns are subject to a 20% restocking fee. Please send returned packages to the following address: IVF Herbal Support, 16 Goddard, Irvine CA 92618 USA.

All refunds will be issued in U.S currency, same as the transaction was originally paid.
Any additional bank charges and conversion fees of local currency to U.S dollar, which were applied by the client's bank, would not be under IVF Herbal Support Responsibility.

Refund process time: Most refund requests will be processed within 72 hours and transmitted to the Credit Card International Center, however it may take additional time to display on the client's credit card statement in accordance with the local bank credit policy. For that reason we can not assess the total time required since the refund processing started until it displays on the client's statement.
The above time limit applies to any day of the year, except during local holidays in the U.S.A and in the client country of residence.


Delivery Information

Deliveries are supplied Monday - Friday 8:00am to 5:30pm (Pacific Standard Time)
Shipping may be delayed during the following holidays.
New Year's Day
Chinese New Year
Memorial Day
Independence Day
Labor Day
Thanksgiving Day
Christmas Day